What information about me is collected and stored?
One of the basic principles we’ve tried to follow in designing this Website is that we ask for only the information we need to provide the service you’ve requested. As a result, what information we collect and store depends almost entirely on how you choose to make use of our Website and our services. In addition to information which you explicitly and knowingly provide, some information is collected incidentally such as: Our website uses browser cookies in order to gather information on usage patterns. Our software may, with your permission, send us statistics about its use (see below). Our servers maintain industry-standard logs of their activity: web page visits, including IP address, Referer: header, and user-agent; envelope information of e-mail sent and received; and the like.
What How do we use the information we collect?
We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. In general, we do not use your information beyond the purpose for which you provided it to us. For example, if you ask us a question by email, or subscribe to a mailing list, we will not send you product announcements or other promotional communications in response (unless that is what you requested). We do not sell, barter, or rent your personal information. We do use your information internally to understand how people use our website, services, and software and to make improvements. In the event we wish to publicly post any of your personal information on a Website (as, for instance, a letter), we will contact you with details and ask for your express permission to publish that information and will not publish without your express permission. If you have subscribed to any of our newsletter you may unsubscribe at any time by following the instructions located within each newsletter and on our website, or by contacting us. We gather general non-specific statistics about Customer Data that will help us improve the service, such as the amount of storage you are consuming on our servers, user-agent information sent in HTTP headers, or overall usage patterns. In rare cases we may examine metadata such as file names or synchronization client state in order to understand how the service is performing. We occasionally have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, analytics, credit card processing, shipping or stocking orders, fraud protection, etc. These entities have access to personal information only to the extent needed to perform their functions. They are contractually obligated to maintain the confidentiality and security of that personal information and are prohibited from using that information for any other purpose. If you provide information to us for the purpose of making it public (for example, on a mailing list, blog, or forum that we operate), we cannot control what other parties may do with that information once it is public. Please be careful about what you disclose and do not post any information that you expect to keep private. We may provide aggregate, anonymous statistical information derived from information we collect to other organizations or to the public. Any information we share in this manner will not identify you personally. We may also use or disclose personal information or Customer Data if required to do so by law or in the good-faith belief that such action is necessary (a) to conform to applicable law or comply with legal process served on us or the Website; (b) to protect and defend our rights or property, the Website or our users, or (c) under emergency circumstances to protect the personal safety of us, our affiliates, agents, the users of the Website, or the public. In cases where we must disclose personal information or Customer Data, we will send email to the address registered to any accounts affected by that disclosure. How long do we retain the information we collect?
What Most information we collect may be stored indefinitely.
If you provide your credit card information, we do of course transmit the entire credit card number to the appropriate credit card company during order processing using commercially reasonable encryption methods. In addition, we will store the expiration date and last four digits of the credit card number in case you contact us with a billing question or we need to apply a refund or credit. We do not store the full credit card number or the card security code you enter in the payment form. We maintain backups of Customer Data in order to recover from hardware failures or other problems. These backups are not kept longer than six months.
What steps are taken to keep personal information and customer data protected?
Is information collected from children?
We do not sell or ship any items ordered through this Website directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Website only with the involvement and consent of a parent or guardian and should not submit any personal information to us. Our Website is not intentionally targeted to children under the age of 13.
To use some features of this Website, or our software, you may be asked to set up an account and provide a functional email address and password. You should be careful about providing your password to others – you are responsible for the actions of anyone you’ve shared your password with. No one at the Altum Infotech will ask for your password; if they do, you should not provide the information and should email [email protected]
to report the incident so we can investigate.
Opt-Out and correction procedures
If you have previously opted to subscribe an mailing list, you may always opt-out of receiving future e-mail messages and newsletters by ending your subscription. Unsubscribe instructions are located within each newsletter and on our website, or you may contact our Customer Service Department. We will help you to correct or update personal information that you have previously provided to us. To do so, you can access, correct and update certain personal information that you have provided to us by emailing [email protected]
Questions regarding this statement should be directed to [email protected]
Unsolicited Idea Submission Policy
The most powerful tool that we have in our effort to make our products better is the feedback from our users. This means you! We encourage folks to send us bug reports, questions and ideas about how to make our existing products fit their needs more closely. While we also encourage folks to send us their ideas about new products, we must make it clear that any product idea submitted to Altum Infotech, either by word of mouth, email, telephone or other means immediately becomes the property of Altum Infotech. This means that if we develop your idea or an idea similar to yours, you will not be compensated and it also means that we can use the idea for any purpose, including giving it away.
Cancellations and Refund Policy
Altum Infotech entertains no refunds once any product/service is purchased and the payment has been made.
In case of cancellations, the software development agreement / service contract will be terminated and no refunds shall be entertained.